CSC is, in its purest sense, a Business Analysis Consultancy. Our method is to evaluate your business in its current state, identifying both its strengths and weaknesses. This creates a backdrop of understanding for us and for you, as we work toward solving the problems you are experiencing.

There are many theories on management consultation and we want to clearly communicate our goals and methods, and how we differ from other consulting firms.

To be clear about who we are and how we work, let’s first cover the common categories of consultancy. There is the Expert, the Doctor, and the Process Consultant. Here are some simple definitions:

1. EXPERT: One who has expertise in a particular field and typically ’sells and tells.’ They sell a packaged methodology and then tell you what to do with it. This method is the most commonly understood and, in many, cases the least effective. That’s especially true in this fluid, even volatile, beginning of the 21^st century.

2. DOCTOR: One who analyzes your company, then prescribes what you should do.

3. PROCESS CONSULTANT: This class of consultant is more interactive with the client, working to discover both the pain and the solution together. This has the result of empowering the client to better solve future problems, without the need to always seek outside counsel. The focus of the Process Consultant is on both the business and person, or people, as they interact and integrate with the whole, rather than looking at each separately from the whole.

For more detailed information on this subject you can read a third party article here.

We believe the elements of the people and the organization can be broken into bite-size pieces for observation and analysis, but must never be seen independent from the whole. Too many consultancy firms focus solely on separate pieces of the puzzle, without considering how the solution they prescribe for one element will impact the entire organization.

Bottom line: We solve problems!!! We bring our business expertise, as well as the understanding that most problems go beyond just what can be seen on the surface. There are usually underlying issues that are creating the residual problem. A pre-packaged program may help for the short term, giving a sense that the problem is solved, but if the root cause hasn’t been addressed, it will resurface and may even be exacerbated.

We believe in customization for all clients. Each client is different and responds different to mechanisms used to solve any problem. What worked perfectly for the last client may not work at all for you. Rather than branding a particular system, we actually brand a particular train of thought:

Evaluate, Research, Discover, Implement.

* Evaluate the situation; look at all the variables.

* Research potential, available solutions; we use not only our own core modules, but all modules, systems, tests, etc. that are available. This pushes us to continue to study, learn, and implement new ways of solving problems.

* Discover what will work best in this-[your]-situation.

* Implement the solution. This, most often, means helping the client through the process. Any new process involves receiving new knowledge; understanding how to use that knowledge will inevitably bring one to that moment when, he is in a real life situation when the opportunity comes to implement the paradigm shift, and-Oh, boy!-one can get stuck. This is where the real learning happens and when champions are made. We will be there.

How can you know if you C Service Consulting is the place for you?

Do you recognize the need for wisdom partnered with understanding of the business world? Are you concerned that traditional ‘expert’ consulting isn’t-or wouldn’t-grasp the nuances of your particular business? Do you need more than a one-time answer for a single project? Are you worried that the ‘experts’ will offer a solution that doesn’t integrate well with the larger, sustainable vision and won’t contribute to the main goal? Do you want to make sure that the compartmentalized mechanisms of your business don’t become the focus, but rather, want the integration of all the systems to be consistent with a common vision, or intent?

If you answered ‘yes’ to these questions, and all that you have heard and read makes sense to you, then I believe we need to talk. So feel welcome to call or email us now. We are not a high pressure organization; we don’t need to be, because 85% of our business is repeat and referral.